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Solve Anything! Building Ideas through Design - Mar 2010

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Increasing satisfaction of information users

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How to serve the user individually?
How to meet the needs of specific users?
How to chase and foresee users’ requirement?

Jinglan Chen's picture
Jinglan Chen
Wed, 2010-03-24 16:28

Project Idea:Increasing satisfaction of information users
sorry for forgetting the tag "Project Idea"

Vivek Rao's picture
Vivek Rao
Mon, 2010-03-29 13:53

This description is from Jinglan:

Knowing what happen around, judging it how relevant to one, selecting what we need to react to and deciding what reaction need to be activated are critical in our lives other than eating, sleeping, clothing which are also our basic requirement. The source that all these decisions are making on is information. As a subject to personal need, information providing becomes a kind of personal service, like providing food in buffet, we must consider not only vegetarians but also flavor matching up, and difference in adults and kids requirement. However, what makes it much more meaningful is its assisting human to change the world (here absolutely not means destroying the earth)

As we talk about satisfaction in information service means people obtain the right information as they need. We have fortunately caught the neck of technology science running so far. That gives us thousands of tools like thousands of eyes seeking ways in the maze. Why don’t we make it more flexible and suitable?

People who use the libraries inspired me to interest in studying individual behaviors of using libraries and information service. As we know, using libraries and information service are actually various depending on individual behavior, for nowadays’ technology development providing us more and more new tools such as search engine, mobile devices, web tools to achieve personalizing service. It contains lots of potential spaces for creative solution designs.

Chad Lubelsky's picture
Chad Lubelsky
Mon, 2010-03-29 15:22

Hi Jinglan,

When I read what you wrote the question I ask myself is... considering the amount of information we have access to, how do we refine our search and use technology to support not just having more information but actually transforming it into knowledge?

Is that fair?

Chad

Dennis Riedel's picture
Dennis Riedel
Wed, 2010-03-31 21:51

Yes. I guess the next step in technology is how to extract the knowledge from the heap of information available.

Jinglan Chen's picture
Jinglan Chen
Thu, 2010-04-01 15:48

You are considering correctly.This is what the most importan to our design. The goal of us is to teach users how to search, but not just provide the results that they request, if so, they will never grown up.
I think transform the information into knowledge is what the user need to learn by themselves, what our responsability is to provide the right information in the ways they conveniently accept.

For Academic users usully know how to search by traditional ways, such as by subject, by alphabit,by journal..... we continue to develop new access for them, like WAP access by mobile, and considering other mobile methods, But Are they all necessary or suitable? Or we just think too much? We need to learn the users requirment.

To solve this problem, I think design thinking is one methodology, we firstly divide users into several groups: research, coursework, facualty, partime learner,visitors. Than divide each groups into branches, like a user tree.

I am not sure this is feasible,is there any good idea?